Customer Testimonials
We had an excellent experience today working with Gala Rice, at Hunter Subaru! She found us an excellent vehicle, and we were totally satisfied with the entire process! Gala is very professional, but was warm and “down to Earth” as she guided us. We traded in our 10 year old Subaru, purchased from Hunter, for a used Ford Explorer, but were treated like royalty! We will definitely stay with the Hunter family from now on!!
Terrible Sales department. I went to pick up a car that had been promised to me when I sent in over the weekend but after I got there they told me I didn't have any credit but tried to show me something that maybe I could get. I told them no and left. When I got home I saw where they had checked my credit and it was a hard hit to my credit. Terrible way to do business. I will never buy a vehicle from them even if I could.
The service director, Nate, earned the entire company this review.
Purchased new tires w/ 2 year warranty for my new car (also bought here) last month, and one will not hold air. No visible damage from inspection but weeks of photo/video evidence.
Everything was OK until I met Nate. It's not the fact he bragged about running all the service depts for the entire Hunter group; it's not that he was asking me about investing in cannabis; it's not even that he was talking about his $800 Gucci sandals he wanted to buy. He told me "I ... Read More DealerRater - Dec 18, 2024
I wrote a long 5 star review on google but I also wanted to leave a 5 star review here.
Just wanted to give a shout out the everyone that helped us from the service department to the sales department. Everyone we talked with was so helpful and kind.
Jhon with service went above and beyond for me. He was even able to retrieve a few things from our car that was completely flooded from the storm on Sept. 27th and kept them safe until we were able to get to the dealership.
Kristen with Customer Service, Jacob with Finance, Jordan our ... Read More DealerRater - Oct 18, 2024
They thought I was another clueless woman when I walked in the door to have them check the transmission on my 2005 Outback 3.0. They were very mistaken.
My transmission had seemed to have a shifting delay and some occasional jerky shifts and I asked them to check it over.
They claimed the ATF fluid was burned and I needed a new transmission. Neither was correct.
After waiting for 5 hrs in the lobby. No, I’m not kidding, they also claimed one of my new spark plugs was cracked. It’s important to note I didn’t have any symptoms of a ... Read More DealerRater - Aug 15, 2024
Hunter Subaru is TOPS in my book. I have purchased just approximately 25 new and used cars for our family. And I can honestly say that Hunter Subaru has the BEST Sales and service teams of any Subaru dealership that I have dealt with. Hunter Subaru genuinely wants to please the customer. Their Service department is second to none! Jhon Salguero has been my service advisor on 3 separate occasions. He and his team seem to know Subarus inside out. They will not disappoint you. All my maintenance and warranty issues were properly addressed. I have been able to quickly get in ... Read More DealerRater - Jul 13, 2024
Very incompetent. Will never go back. We purchased a car out of state and purchased a new tag from the dealership. They wrote a 30 day temporary tag that expired on May 25. On May 25 I emailed to get the disposition of the tag and was told it was on its way to the DMV. Today June 7 still no tag and we were just informed by the receptionist that it was mailed on May 22. She didn’t realize she was disclosing their blatant incompetence. Additionally she was arrogant and condescending. Save yourself a lot of aggravation and go elsewhere.
Although there were two things wrong with the new car I just purchased from Hunter Subaru, Harrison Hunter did come up to me and thank me and he and the wonderful salesperson Ashley Underwood pledged to make it right. Which they did do. It took a long time--as car purchases tend to, but overall it was a good experience. Not sure why financing required 33% down..... Recommended.
Have a 2021 Outback. About a year ago, the rear - blind spot warning was not working. Took it in to be diagnosed. They did about a 20 point inspection then said the rear blind spot was working. The tech and a sale rep. walked behind behind the car and it did not detect them nor give a warning. Was then told it is not suppose to detect people. It had previously.
Car was i another repair shop and battery went dead. Would start with a booster but would not hold a charge. Car was two years old. Now, the new five ... Read More DealerRater - Mar 12, 2024
Our salesman Jordan Campbell was awesome. A first round draft choice. No pressure, so very knowledgeable . Probably one of the best in my log lifetime. Bought an Outback.. use him. You won’t be disappointed.
Just bought a Subaru from Hunter Subaru. They had top-notch service. The most professional group I've worked with in buying a vehicle. Stefan was amazing, and so attentive to our needs without being pushy. Very helpful and professional. Go see him and I know you will be thankful that you did!!
Had to have my car towed after a simple oil change at this Dealership. Technician forgot to complete the job and all the new oil leaked out. Hunter is more interested in selling cars than taking care of their Customers. Poor representation of Subaru.
The absolute worst Subaru service in America. Will lie right to your face. Was quoted a price for 60,000 mile service. Called back after checking other dealers nearby to set up appointments. I had to break in to two different appointments. When I was scheduling the appointments, I mentioned several times the price I had been quoted and the person I was speaking with to make appointments agreed more than once the price was correct. Went for the first appointment and requested a price for the remainder of service required. Of course it was almost $300.00 more than I had been quoted. ... Read More DealerRater - Aug 18, 2023
consistent bad service after car purchased. Recent visit worst ever. Tried to sell a 4 wheel alignment which they had just done less that 5 months ago. An hour after I got home I got an email that said they had talked to me about 2 additional things I needed to do while I was currently in the waiting room??? Really, no one talked to me while I was in the waiting room about a problem. They wanted to do a 4 wheel drive alignment but they supposedly did that and charged me for it less than 5 months ago. What is going on here? ... Read More DealerRater - May 17, 2023
Service Department has Terrible communication and aggressive up selling of necessary products and services. They wasted two hours of my time, charged me $180 for a diagnostic test, and then did not fix the issue (multiple safety system warning lights on). But on the bright side, they did try to sell me a $26 bottle of Fuel System Cleaner, which they described as "Needs immediate attention", so I guess we can see what their priorities are.
I dropped my car off because I had multiple indicator lights on: Traction Control, ABS, Auto Hold stuck on. The next day they looked ... Read More DealerRater - Aug 13, 2022
Great experience would highly recommend my salesman Jordan Campbell was exceptional explained each and every step also went the extra steps of making sure that buying a car really isn’t that hard!
Tom was informative and professional and above all friendly. The dealership over all was also clean and friendly
Purchased a new Outback Touring XT December 31st. Car sounded good. I recommended two others and they purchased. Be very leary of a new Outback. Check class action suits online. I wish I had.
I was told by the dealer representative that, if I wanted to get my car fixed, I'd have to get Subaru of America open a ticket. Motherboard still not functioning. They've had the car 4 times and goes in again in a week.
Sales reps try but there's no corporate response. I'm told by an employee that they have hundreds of new cars ... Read More DealerRater - Aug 31, 2021
I took my 2015 Outback in with transmission trouble. Delores and everyone I dealt with was pleasant, professional and courteous. Loaner was appreciated. Great job!
Save your time and stress and go to Prestige. Trey Sales Manager said they would match an offer 100% just come in. I get in and John Pop doesn't want to do the deal because it was too aggressive despite the GUARANTEE to match. It's recorded, it's on tape. They talk about "hometown promise", but they are only looking out for them. Any quote they give you, run it by Prestige after. I'm also available to help and so is Edmunds! Don't let Hunter ruin your car buying experience.
We had an excellent experience with Hunter Subaru, working primarily with a youngish salesman named Brandon, who was congenial, knowledgeable, and accommodating. Although it took quite a while for the loan approval to work through, we were happy with the deal we were able to make on a new Outback Premium and pleased with the interactions we had with several employees and the sales manager as well.
Worst customer experience! I never been treated so bad by a sales manager in the process of buying a car. Go to another car dealer if you want to be treated like a person and a car buyer.
I was giving a representative my payment information for a car that they committed to sell me. The representative needed to get a question answered and went away. When he came back he told me the car was sold to someone else. How professional is that? I assume the sold the car for more money. Their only interest is money and not the commitment and interest to customers. Stay away they can’t be trusted.
If I could give Hunter Subaru a -100 rating I would. I have never seen a more incompetent place of business in my life. The absolute worst experience I have had with any automotive related business in my lifetime. Bought a loaded 2014 Outback in pristine condition at Sky Autohaus in Weaverville (which is awesome by the way. Go there and buy a slightly used Subaru instead of anything at Hunter). Unfortunately the car got rear ended on May 21, 2019. Immediately had it towed to Hunter. I figured a Subaru dealer would be the right place to have body work done on ... Read More DealerRater - Sep 17, 2019
I enjoyed working with Hunter Hyundai and buying a car from them. Their staff is respectful and patient. All my questions and requests were addressed while in the process of purchasing my Palisade. These guys treat their customers like family. Follow up after the purchase is awesome. They do what they promise.
Alex, Nathan and Vin did a great job in helping me get the car I wanted. Go see them if looking to buy a car or customize one to your satisfaction.
Two days after I purchased my 2019 CrossTrek, my salesperson dutifully called me and asked if everything was OK with the vehicle and if I was pleased. I was in the car at the time and everything was great. He mentioned that I would receive a call to schedule a routine service call in a day or so to check fluid levels and just make sure that the car was operating properly.
The next day my audio simply would not work. Thinking it was operator error, I reread the owner's manual several times to make sure that I had not ... Read More DealerRater - Mar 6, 2019
I had written an earlier review about misrepresentation of the number of oil changes allowed in my maintenance contract on our 2017 Hunter Hyundai Santa Fe Sport. The financial representative at time of purchase had said multiple times when asked that oil changes were covered for three years . At 15 months we found out that the contract covered only two oil changes per year for a total of six oil changes . At 3,500 miles per oil change we ran out at 15 months . We spoke with Hunter about what the finance representative had said and initially they said there wasn't much they could ... Read More DealerRater - May 18, 2018
We went there from Greensboro N.C. I was told to make appointment to buy a car when I went there they sold the car already when they told me to make appointment to buy a use car this people don’t have a word and they service is bad don’t buy from then.
This is the 2nd car purchase from Gala but stepdaughter also bought one she will be where I will go next time too give her a raise!!!
I bought my first new car from Hunter and I just bought my second new car from them. Gala is awesome!!! Come buy your car from Hunter.
Great experience very happy with the price and experience. Gala was not pushy. She worked hard to meet my needs. This is my second Hyaudi and would continue to recommend Hunter.
My experience exceeded my expectations,my salesman went above and beyond to help get me into car I was sure to love and I do love my new car
We had not planned on buying a new car at the time of visit. But when we were presented with the incentives we could not pass the deal up. Everything went smoothly through the buying process.
Great salesman, Sammy King. Had a good experience and they worked hard to get me the proper loan as paperwork. Sometimes I'm not the easiest person to work with but Sammy was good
Working with the dealership was great. Alex Salazar was top notch. Probably one of the reasons and the best salesmen I dealt with in years that I purchased this veichel. Actually he felt more like a friend and knew how to do his job.
Great experience, great sales person, Rob Ahrens, ....great car. The dealership was very friendly and clean. Appreciated the cold bottled water too. I even got a car with more options than I planned to get but price was right.
I am gladly appreciative for all the over all extended help into getting me out of an old payment contract into a brand new vechicial.because of you guys I am able to continue work with reliable transportation.
Was very pleased with staff and dealership with all the help and kindness and have already referred friends. And will come back in the future.
Left my review on previous page. I had a very good experience and was treated with politeness and given the opportunity to look at and drive the cars I was interested in. My only concern was their was only one person to give ok on price to my salesman and the wait was very long until I saw the person who took my money and explained the rest of the business procedure. But I love my car!!!
My husband and I had a wonderful experience. Pam Justice was just as nice as she could be. We were treated very well at Hunter Hundai.
My car buying experience was very good. I got a awesome car for a price I could afford and I love the car and I'm thankful for Hunter Hyundai and all their help.
My experience was excellent. The staff was helpful and friendly, and the car I purchased is working out well. I especially appreciated the timely fashion in which my transaction took place.
This was an excellent buying experience. The sales team were friendly and very helpful. I would highly recommend this dealership to anybody looking for a new car.
Wasn't the best experience buying. The vehile had scratches on the back that took a month to be taken care of. I wanted a trailer hitch installed the day I bought it on a Tuesday. I was told they would have to order one and it should be in on Friday. Finally, the next Tuesday I had to call to check on it. Had to leave several messages before someone returned my call. Very disappointed in the service.
This dealership sets the bar very high for other dealerships to try to follow. Buying A car these days is almost an all day experience but they work hard to get you in and out as fast as they can and make the entire experience very enjoyable so you don't care how long it takes before you get behind the wheel of your new car
Dealer told me that my loan was approved, 5 days later wile I was at their location related to a different matter they reassured me that my loan was approved and everything was fine. On day 21 after the completed purchase the deal called to let me know that the bank did actually not approve my loan. I have never dealt with a more unprofessional group of people as Hunter Hyundai. The matter is now in my attorneys hands. I is deeply disturbing that I as a paying customer have to hire an attorney because the dealership lied about the loan. As ... Read More DealerRater - Jul 29, 2017
Friendly staff! No service after sale for part that was not ordered, we even went back twice and party had not even been oredered. Garrett Haire was great!
I purchased a new 2016 Azera Limited and was very disappointed with the delivery service. I was told the car would be detailed, scratches fixed, mud flaps installed. Was notified the day of pick-up that the mud flaps hadn’t arrived – signed the deal on Saturday with delivery the following Friday, suspect the mud flaps weren’t ordered on Monday as promised – Tues was July 4th. The car was dirty (it hadn’t been detailed): dirt in gas tank compartment / trunk ledge / door jambs, dashboard & interior filthy, windows filmy, engine compartment dirty, chrome & glass top spotted. The car hadn’... Read More DealerRater - Jul 27, 2017
I like the look and the comfort of the car. Give me excellent gas mileage yhat I was looking for cause I'm a traveler from work and other states
Great place to buy car people are friendly and very efficient. They treated me with respect and showed me a great experience. The car I purchased had a scratch and they fixed it right away.
CEO follows up with customers via letter by mail after purchase. However if he gets any response that might require him to acknowledge that the customer isn't happy then it's completely disregarded, no more follow up, no more contact. Very unprofessional and I will not recommend this dealership any longer as I had after the purchase of the first vehicle I got from them. Very disappointed customer and it didn't matter after they had their $$$
My wife and I were exceptionally pleased with the service we received from Greg. He was very knowledgeable and accommodating. We ended up test driving several vehicles and never got the feeling of being pressured or that we were annoying him. He helped us make an informed purchase and ended up with a car we are very happy with. We would definitely do business with this dealership and salesperson again.
A very good buying experience. Laura was very patient and let me do "my thing". Unusual for a sales person. Will ask for Laura upon returning.
Probably the best car buying experience ever. Super customer oriented. A pleasure to work with. They really have their act together. No doubt we'll be back again.
We came on the Hunter lot late one evening to look at the Santa Fe's and Chris Wood helped us with test driving a few vehicles. Chris Wood called us the next day to say he located a Santa Fe with all the features we were looking for. We came the next day to test drive the vehicle and decided it was the one. The leasing process was conducted by another kind and patient gentleman at Hunter's. We turned in our 2015 Sonata and Leased a 2017 Santa Fe turbo Sport all within a few hours. Thank you all for ... Read More DealerRater - Jul 6, 2017
This dealership is top notch. Will be returning in the future, would recommend them to anyone! Kevin Rumsey and Tim Burke went above and beyond to make sure we got the vehicle we wanted.
Gala is a very well informed salesperson on the vehicles Hunter sells. Gala has been in contact with us twice we purchased our Sonata. The people we interacted with were very helpful.
At first agreed to a 36 month leasing arrangement with adj cap cost of $32,773.94, residual 23,772, approximate monthly payments $250 monthly. An error was made in the paper processing using the wrong VIN causing the new 36 month leasing arrangement to be increased with adj cap cost of $35,684.08, increased residual $26,406.80 and increased monthly payments $300.99
Great customer service from the salesman. Explained everything. The finance department however stated that they would inform my insurance company of the lease agreement. I contacted my insurance company a few days later and they never heard from hyundai. My insurance company contacted me about two weeks later to inform me that Hunter Hyundai never got in contact with them.
Thanks for all the help for getting me into a new vehicle. The saleperson, Christopher Payne was very attentive to my situation and needs. He did everything he could despite my poor credit to help.
The salesman was very professional. All staff was very friendly and professional. Was not pressured to make a purchase. They made sure I understood everything.
There was a manager that did the paperwork with me. He was very polite and helpful but I do not remember his name.The only holdup is whatever bank Hunter is using is still doing the final paperwork. Taking this amount of time to finish it up is ridiculous!
After researching and test driving several mid-sized SUV's(Highlander, CX-9, Murano). The Hyundai Santa Fe was the best Bang For The Buck of the group. The CX-9 had a peppy engine and lots of extras but too small and tight of a cockpit for my 6'3" stature. Both and Murano and Highlander had plenty of space and features but the V6 engine was EXTREMELY disappointing in both models. Not enough power for that size of a vehicle. The Santa Fe's 3.3 V6 is tight and responsive, even in "Normal" drive mode. In "Sport" mode, it ... Read More DealerRater - May 22, 2017
This is my fourth Sonata at this dealershiPl and I have been completly satisfied on all four Sonata cars.tHE sALES AND sERVICE ARE EXCELLENT. The personel are very friendly and helpful.
Have purchased other vehicles through Hunter and have been very happy with the sales people and service department. Would highly recommend this dealership over other Hyundai dealers in the Western Carolinas. This was my first lease and it was explained to me very clearly how a lease works.
Just bought a 2017 Subaru Outback from this dealership. Our salesman was Kevin Rumsey who is new there; he is friendly, genuine and really helped us find the right car. We live most of the year in Vermont, and Hunter registered the car for us in Vermont; the plates arrived in the mail just one day before the NC temporary plates expired. Would definitely buy again from these folks.
We have bought 4 cars from this from this dealership and will probably buy our next one here. We like Hyundai and Subaru. We have also bought a used car from the Asheville Hunter's location.
Great car dealership Hendersonville Hyundai Great staff this is where I will stay made leasing a car a pleasant n easy experience Love their service department
Went to check out the new Hyundai Tucson, left with new 2017 Tucson. Overall wife and I was very satisfied with Dustin our salesman, we got what we wanted for our trade in and got fair price on our new Tucson (I think). Disapointed in advertised warranty 10 yr 100,000 miles, fine print isn't what you think. Finance department did find great rate at Champion credit union. Only real complaint is I'm handicapped in wheelchair and restrooms really need updated and made larger. Appointments are recommended we had one at 12 noon but was still there for 5 1/2 hours (to long). We also ... Read More DealerRater - Apr 10, 2017
Thanks Hunter! Definitely, recommend shopping for your next new or used car here. Thanks! Definitely, recommend shopping for your next new or used car here.
Everyone at Hunter Hyundai were great, especially our salesman Sammy Justice! I would purchase from them again. They were all professional, friendly and we felt no pressure from anyone.
I came in to investigate the cost and warranty of vehicles available. I had not bought a new vehicle in almost 30 years and I didn't want the risk of purchasing a used vehicle and wonder if/when it would break down w/o a clear warranty. So far it's a great car.
Loved it!!! Laura Lewis was the best. Left happy!! I would recommend her and your dealership to anyone who asks. I am one satisfied customer. Thank you.
After watching your amazing bargains on the TV, I finally visited your friendly dealer. I had done my research and was determined to purchase a pre-owned Hyundai. The entire experience was educational , positive and time consuming. The very clever sales person without pressure showed me how I could afford a new car and hours later I drove off in the car of my dreams. I have absolutely NO BUYER REGRETS!!!.
Really appreciate the service I received at Hunter , this is my third purchase. Best experience ever I will recommend you to all of my friends. Thank you again and see you for my first appointment .
I had a great experience. The process was not rushed. I felt that the sales person looked out for what i wanted and was not at all pushy. I will definitely recommend Hunter to everyone I know when the are looking for a new vehicle. Thank you for everything. Shannan Tankersley
Everyone that we worked with was very professional and friendly. They made sure our needs were met and that we left happy. Our salesman Victor was very friendly and professional. He truly went above and beyond to meet our needs
Would definitely go back and overall good experience. Appreciate all the work with the help of the finance department to go above and beyond to get the financing taken care of. Recommended several people to go and see the great people at Hunter
My buying experience with Pam Justice could not have been better. I was impressed with her and with the other people I met at the dealership. Since I live in Asheville, I don't know whether I will have my service done at Hunter or not.
Nice clean showroom, parking lot is free of debris, clean bathrooms, excellence in staff, and personal attention are why we chose Hunter. Gala sold us our first car and did an excellent job in disclosing everything and in answering our questions. She also told us about rebates and options for financing.
I was very pleased with the service that I received at the dealership. I would buy again from them and would refer dealership. The only thing I didn't get was my gift card that I was supposed to get for a test drive.
James Webber was a wonderful salesman and I would definitely ask for him again if I were to purchase another vehicle at Hunter. Overall, the entire experience was exactly what I wanted.
Wonderful young lady answered all my questions and was so very helpful . Everyone there was so friendly and made. Me very comfortable with my choices
My experience at the dealership met my expectations. I have purchased many times in the past so this was not a novel experience for me and everything was as expected. The staff was courteous and efficient.
I cannot remember when I have had such a pleasurable sales person to deal with he was courteous, friendly and had a lot of patience with me and made me laugh. Thank you so much Kevin for the pleasurable experience. Teresa Lunsford
The sales man was excellent (Kevin) and Trey was great it was a very enjoyable experience between those 2 Kevin had lots of patience with me and my son friendly and made us feel right at home. Thank you Teresa Lunsford
excellent experience sales person was very helpful and knowledgeable would recommend this dealership to friends and family and I think your 25 words minimum is ridiculous.
I'm thrilled with my 2017 Tucson and the buying experience that went along with it...I traded my beloved Sonata...guess I'm just a Hyundai girl for life!
Dealership has a large selection of cars. Salesmen were attentive, polite, and friendly. Test drive was adequate. All workings of the vehicle were thoroughly explained. Showroom is large, clean, and well-lit.
Brad was a great sales rep. I enjoyed him and Joe, who helped me with my finances, and though I'm a first time buyer they treated me with the upmost respect. I definitely recommend this dealership and highly recomend asking for Brad.
Thank you so much for taking your time out with me and my teenage daughter to find her the perfect car for her style and budget.no
Called about taking my 2011 Sonata in for service at Hunter Hyundai and talked with Eric. He got me in, in a hurry and treated me well. When he found out that I might be in the market for something new be introduced me to a sales person. Laura Lewis was a great sales person and Gordon Zurbrick was a great sales manager to work with. They listened to my wants and needs and worked with me to get the exact car my wife wanted at a great price. They treated us fairly with our trade and worked with our bank ... Read More DealerRater - Oct 21, 2016
Excellent environment. Employees are very kind and worked hard at making us an amazing deal with our new car. I would recommend Hunter to others.
We worked with Sammy and Joe the most and they were both helpful and friendly. The manager on duty helped to work out something for my price range and trade in.
I've known for years my next car would be a Subaru Forester and I'd buy it through Gala Rice. The time finally came in August of this year when I needed to drive from NC to CA alone with two cats. Gala worked magic to get me into a lease for the 2017 Forester I wanted at a price I could deal with. Such personalized, knowledgeable, and patient attention! Gala made an overwhelming situation infinitely easier, and made my cross-country move possible. The Forester drove like a dream with not one hiccup on the road. I'm forever grateful.
Great car and great salesman and a great place to trade. Everybody was very friendly. Brad was very helpful and very friendly. A very nice dealership.
Everything is and was good have not spent too much time at the dealership . Going back to get 30 day inspection this week. that is all at this time.
Dustin took the time to explain everything in detail and fulfill our needs, specially the right car at the right price. Thanks to all the team
Hunter Hyundai sales staff were very helpful and friendly. If you need an automobile go to them. I have no more to add because This about says it all